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Delivery information

Delivery charges

Delivery times

Adoptions sent by post and merchandise

UK deliveries: will be sent by Royal Mail second class post and should normally arrive within seven working days.

Outside of the UK: Royal Mail will pass your items to your local postal authority and delivery should normally take around two weeks.

Royal Mail doesn't provide tracking numbers, so if you're awaiting a parcel that hasn't arrived, kindly check with your local postal depot.

If you need to receive your adoption pack before a certain date please contact us so we can try find a way to get it there on time.

Certain destinations such as China, Malaysia, Thailand and India can take in excess of two months to arrive due to delays within the local postal systems.

Adoptions sent by email and 'gifts for the orangutans'

All countries
Within three working days to the email address provided on your order.

If you have not received your adoption or gift please check your junk or spam folder as unfortunately this happens with some email providers.

Got a question?

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Orangutan named Koko standing with arms in the air looking at the camrea.