Delivery Information

Office hours

We have had to reduce our working hours and staffing levels. Processing of adoptions, merchandise orders and our response to emails may take a little longer than usual. We thank you for your patience during this challenging time.

Our normal working hours are Monday to Friday 09:00 to 17:00 GMT (excluding UK bank holidays).

We aim to process all orders and adoptions within three working days.

All postal items are sent from the UK with the Royal Mail.

Postal Adoptions & Merchandise

Ongoing Covid restrictions, reduced air and freight capacity and high volumes are all impacting transportation and local delivery across the globe.

UK deliveries
Will be sent by second class post and should arrive within 7 working days.

Outside of the UK
Royal Mail will pass your items to your local postal authority and delivery should usually take approximately two weeks. This is dependent on the current situation in the destination country, so please consider this when ordering by post as many countries are experiencing delays.

The Royal Mail do not provide tracking numbers so please check with your local postal depot if you are expecting a parcel which hasn't arrived.

If you need to receive your adoption pack before a certain date please contact us so we can try find a way to get it there on time.

Certain destinations such as China, Malaysia, Thailand and India can take in excess of 2 months to arrive due to delays within the local postal systems.


All countries
Within 3 working days to the email address provided on your order.

If you have not received your E-Adoption please check your junk or spam folder as unfortunately this happens with some email providers.

We aim to send out all orders within three working days.

Christmas 2021 - Delivery & Order Information

We recommend you place your order for postal adoptions and merchandise before the following dates:

1st December

Australia, New Zealand, Caribbean, Italy, Portugal & Greece

6th December
Asia, Central & South America, Far & Middle East

8th December
USA, Canada, Italy, Poland, Czech Republic, Finland, Poland, Sweden, Malta & Cyprus

13th December
Austria, Belgium, Denmark, Germany, France Iceland, Ireland, Netherlands, Norway, Spain & Switzerland

15th December
United Kingdom

21st December
E-Adoptions and 'Gifts for the Orangutans' (all countries)

Any orders received after 21st December will not be processed until the new year.

Our office will be closed from between 23rd December and 4th January. During this time we will not be processing any orders (including e-adoptions) or responding to emails.


Please note that each order, adoption and e-adoption is treated individually and processed and packaged by hand.

If you have any concerns or queries regarding a delivery please get in touch and will do our very best to assist you.


Call us: +44 (0)1590 623443