Delivery Information

Our office hours are Monday to Friday 09:00 to 17:00 GMT. We aim to process all orders and adoptions within two working days.

All postal items are sent from the UK with the Royal Mail.

Postal Adoptions & Merchandise

UK deliveries
Will be sent by second class post and should arrive within 4 working days.

Outside of the UK
Royal Mail will pass your items to your local postal authority and it will take approximately two weeks for delivery.

The Royal Mail do not provide tracking numbers so please check with your local postal depot if you are expecting a parcel which hasn't arrived.

If you need to receive your adoption pack before a certain date please contact us so we can try find a way to get it there on time.


All countries
Within 2 working days to the email address provided on your order.

If you have not received your E-Adoption please check your junk or spam folder as unfortunately this happens with some email providers.

All orders are usually sent out within two working days


Please note that each order, adoption and e-adoption is treated individually and processed and packaged by hand by either Sarah or Robyn.

If you have any concerns or queries regarding a delivery please get in touch by emailing Robyn and Sarah who will do their very best to assist you.


Call us: +44 (0)1590 623443