Privacy policy

Who we are

Orangutan Appeal UK is the controller of the personal information covered by this privacy notice. This means we are responsible for deciding how and why we use your personal information.

You can contact us at:

Orangutan Appeal UK
New Forest Estate Offices
Lyndhurst Road
Brockenhurst
SO42 7RL
United Kingdom

Telephone: +44 (0)1590 623443
Email: info@orangutan-appeal.org.uk

Personal information we collect

The personal information we collect depends on how you interact with us. It may include:

• your name
• your postal address
• your email address
• your telephone number
• donation details
• Gift Aid declaration details
• adoption details
• shop order details
• payment references
• communication preferences
• records of correspondence with us
• fundraising information where you take part in fundraising activity
• information you provide through website forms, email, post, telephone, social media or in person
• technical information about how you use our website, such as cookie information, IP address, browser type, device information and pages visited

We do not retain your full credit or debit card details. Payments are processed through secure payment systems.

How we collect personal information

We may collect personal information directly from you when you:

• make a donation
• adopt an orangutan
• buy something from our shop
• complete a Gift Aid declaration
• sign up to our newsletter
• contact us with an enquiry
• take part in fundraising
• attend or support an event
• complete a website form
• interact with us by email, post, telephone, social media or in person

We may also receive limited personal information from third parties where appropriate, such as fundraising platforms, payment providers, event platforms, delivery providers or other organisations involved in processing donations, orders or fundraising activity on our behalf.

Marketing and communications

We may send you updates about our work, fundraising, orangutan adoptions, campaigns, events, products or other ways to support Orangutan Appeal UK.

We may contact you by email where you have given consent or where the law allows us to contact you using the charitable purposes soft opt-in.

If you adopt an orangutan, we may send adoption updates by email or post, depending on the contact details you have provided and the format you have requested. Adoption updates are usually sent around 6 months after the adoption begins.

You can stop receiving marketing communications at any time by using the unsubscribe link in our emails or by contacting us at info@orangutan-appeal.org.uk.

We may still contact you for non-marketing reasons, such as to process a donation, manage an adoption, send an order, respond to an enquiry, deal with a complaint or meet a legal obligation.

Orangutan adoptions

If you adopt an orangutan, we will use your personal information to process the adoption, send your adoption pack, provide adoption updates and contact you about renewal.

Adoption updates may be sent by email or post, depending on the format you have requested. Updates are usually sent around 6 months after the adoption begins.

If you buy an adoption as a gift, we may process the recipient’s name and delivery details so that we can fulfil the adoption. Please only provide another person’s details where you have their permission or where it is reasonable for you to do so.

Donations and Gift Aid

If you make a donation, we will process your personal information to administer the donation, keep appropriate financial records and communicate with you about the donation where necessary.

If you complete a Gift Aid declaration, we will process the information required to claim Gift Aid from HMRC and meet our legal and tax obligations.

Shop orders

If you place an order through our shop, we will use your personal information to process payment, fulfil the order, arrange delivery, deal with any queries and keep appropriate transaction records.

Fundraising

If you fundraise for us, we may use your personal information to support your fundraising activity, record funds raised, thank you, respond to enquiries and keep appropriate charity records.

If your fundraising is carried out through a third-party platform, that platform will also use your personal information in accordance with its own privacy notice.

Photos and videos

We may use photos or videos of supporters, fundraisers, volunteers or event participants in our website, social media, newsletters, fundraising materials or other charity communications.

Where appropriate, we will ask for consent before using identifiable photos or videos, particularly where the image is being used to promote or publicise the charity’s work.

If you would like us to stop using an image of you, please contact us at info@orangutan-appeal.org.uk and we will consider the request.

How we use your personal information

We use personal information for the following purposes.

Donations, Gift Aid and fundraising

We use your name, contact details, donation amount, payment reference, donation history, Gift Aid declaration details, fundraising details and related correspondence to process donations, claim Gift Aid where applicable, support fundraising activity, record funds raised and keep appropriate charity records.

Our lawful bases are legitimate interests, legal obligation and, where necessary, contract.

Orangutan adoptions

We use your name, contact details, adoption details and recipient details, if the adoption is a gift, to process and manage orangutan adoptions, send adoption packs, provide adoption updates and contact you about renewal.

Our lawful bases are contract and legitimate interests.

Shop orders

We use your name, contact details, delivery address, order details and payment reference to process payment, fulfil your order, arrange delivery and deal with any order-related queries.

Our lawful basis is contract.

Enquiries and supporter records

We use your name, contact details, the content of your enquiry, donation history, adoption history, order history and correspondence to respond to enquiries, manage our relationship with supporters and keep accurate charity records.

Our lawful basis is legitimate interests.

Newsletters, updates and fundraising communications

We use your name, email address and communication preferences to send newsletters, updates and fundraising communications.

Our lawful basis is consent or, where applicable, legitimate interests under the charitable purposes soft opt-in.

Legal, regulatory and complaint handling

We use relevant donation, transaction, Gift Aid, financial, complaint, correspondence and investigation records to meet legal, accounting, tax and regulatory requirements, respond to complaints and keep appropriate records of how they were handled.

Our lawful bases are legal obligation and legitimate interests.

Website functionality, analytics and security

We use cookie information, IP address, browser type, device information and website usage information to make the website work properly, understand how it is used, improve the website and protect its security.

Our lawful basis is consent where required, otherwise legitimate interests.

Protecting the charity, our systems and our supporters

We use relevant records, technical information and correspondence where necessary to protect the charity, our systems, staff, volunteers, supporters and charity assets.

Our lawful basis is legitimate interests.

Legitimate interests

Where we rely on legitimate interests, this means we use your personal information in a way that is necessary for the operation, administration and development of the charity, provided your rights and interests do not override our interests.

Our legitimate interests include:

• managing donations, adoptions, orders, enquiries and supporter relationships
• keeping accurate and appropriate charity records
• promoting our charitable work
• improving our website and communications
• protecting our systems, staff, supporters and charity assets
• responding to complaints, disputes and legal issues

Who we share personal information with

We do not sell your personal information. We do not share your personal information with other organisations for their own marketing purposes.

We may share personal information with trusted service providers where this is necessary for the operation of the charity. These providers only process personal information for us and must protect it appropriately.

These may include providers who help us with:

• processing donations and payments
• managing orangutan adoptions, shop orders and supporter records
• sending email newsletters and supporter communications, including Campaign Monitor
• running and maintaining our website
• providing IT, email, cloud storage and database services
• sending post, parcels and other supporter materials
• managing fundraising activity
• accounting, bookkeeping, audit, legal, insurance and professional advice

We may also share personal information where required by law or regulation, for example with HMRC, the Charity Commission, the Information Commissioner’s Office, law enforcement agencies or other public authorities.

If we use social media platforms, they may process information about you when you interact with our pages, posts or adverts. Their use of your personal information is governed by their own privacy notices.

International transfers

Some of the service providers we use may process personal information outside the UK. This can include services used for email communications, website management, payments, IT, cloud storage, databases or social media.

Where personal information is transferred outside the UK, we will take steps to make sure it is protected in line with UK data protection law. This may include using service providers based in countries that have been recognised as providing adequate protection, or using approved contractual safeguards.

We will not transfer personal information outside the UK unless appropriate safeguards are in place.