Cookie Policy

Last updated: 3 June 2026

This Cookie Policy explains how Orangutan Appeal UK uses cookies and similar technologies on our website.

What are cookies?

Cookies are small text files placed on your device when you visit a website. They help websites work properly, keep them secure, remember certain information and provide online services.

Similar technologies may include local storage, session storage, scripts, pixels or other tools that store or access information on your device.

How we use cookies

We use cookies and similar technologies to:

make our website work properly
help keep the website secure
allow forms, basket and checkout features to work
remember when you have closed our cookie message
support secure payment processing
display embedded YouTube videos where these are included on our website

We do not currently use Google Analytics.

We do not currently use advertising or marketing cookies.

Essential website cookies

Essential cookies are needed for the website to work properly and securely. These cookies do not require consent.

Our website may set essential cookies to support:

website security
website sessions
form protection
basket and checkout functionality
basic website features

The cookies we have identified include:

CRAFT_CSRF_TOKEN

This cookie helps protect website forms and actions from misuse. It is used for website security and expires when your browser session ends.

Website session cookie

This cookie supports core website functions, such as maintaining a secure website session and allowing the website to operate properly. The exact name of this cookie may appear as a long string of letters and numbers.

cookiesAccepted

This cookie remembers that you have closed our cookie message, so the message does not keep appearing each time you visit the website.

This cookie does not track you across other websites.

Basket, checkout and payment cookies

If you adopt an orangutan, make a donation or place an order through our website, cookies or similar technologies may be used to support the basket, checkout and payment process.

These technologies help to:

remember items in your basket
allow checkout pages to work
process card and digital wallet payments securely
detect and prevent fraud
protect the checkout from misuse
support payment features such as Google Pay, where available
carry out security checks, including bot protection

At the payment stage, cookies or similar technologies may be set by payment and security providers such as Stripe, Google Pay and hCaptcha.

These technologies are used to provide secure payment functionality and protect the payment process. They are not used by Orangutan Appeal UK for advertising or marketing.

The exact cookies may change depending on the payment method, browser and security checks required at the time.

Embedded YouTube videos

Some pages on our website include videos embedded from YouTube using YouTube’s privacy-enhanced mode.

This means YouTube should not store cookies on your device before you play the video. If you choose to play an embedded video, YouTube may receive information about your interaction with the video and process this in accordance with Google’s own privacy policy.

You can avoid this by not playing embedded YouTube videos.

Optional cookies

We do not currently use optional analytics, advertising or marketing cookies.

If this changes in future, we will update this Cookie Policy and, where required, ask for your consent before setting non-essential cookies.

Managing cookies

You can control or delete cookies through your browser settings. Most browsers allow you to block cookies, delete existing cookies or set preferences for certain websites.

Please be aware that blocking essential cookies may affect how the website works. For example, some forms, basket features, checkout features or payment services may not work properly if essential cookies are blocked.

Changes to this Cookie Policy

We keep this Cookie Policy under regular review and will place any updates on this page.

This Cookie Policy was last updated on 3 June 2026.